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Account Management Lead, GrabFood Manado Manado (Jalan A. J. Sondakh)

Life at  Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.


Get to know our Team:

Dynamic team who provide you the environment to grow and better career.

Get to know the Role:

We are looking for a talented generalist to help us build strategic relationships with high-profile merchants and drive revenue. As a Account Management, you will be responsible for owning and growing our most important merchant relationships. We're looking for superstars who can operate independently, move fast, and get things done. We want people who love being challenged and are excited by the idea of joining our growing merchant organization and doing what it takes to win. If this sounds like you – read on!

The day-to-day activities:

  • Supervise account management team to maintain and develop merchant partner business in our platform

  • As business advisor to our merchant partner especially top brand local in how they grow their business on online platform, especially in GrabFood platform

  • Set monthly & daily target for each of account management team and track their achievements

  • Training & coaching all of account management team to develop their soft & hard skill that will bring good impact to our business performance

  • Ensure our merchant partnership especially top merchant participate in our GrabFood campaign, especially national campaign

The must haves:

  • Minimum of 2+ years of sales business development, account management or operations

  • Experienced in handling and dealing with partners (account management experience)

  • An exceptional track record of driving revenue through partnerships

  • Multi-tasking and able to work under pressure and constantly changing environment

  • Proficient in English is a plus

  • Passion for the on-demand delivery space, and food delivery in particular

  • Comfortable to work using laptop and internet

  • Great communication and negotiation skills

  • Location in Manado

Our Commitment

We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.

About Grab

Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries.

Join us today to drive Southeast Asia forward, together.