Hong Khai Loh
Lead Product Manager, Fulfilment - Dispatch
To succeed in Operations at Grab, we must immerse ourselves in the markets so that we can experience the painpoints of our consumers and partners. For example, the traffic in Bangkok and Jakarta makes our driver-partners value a job not just based on the travel distance but how long the trip will take in traffic. This consideration plays a big part on how we design the pricing scheme for different services in the region. Only by sitting in the traffic yourselves can you feel the pain of our partners and empathise with them.
Regional Head of Growth & Strategic Ops, Merchants
Some of the exciting work I've done include launching GrabKitchen, which allows merchants to expand in a hassle-free manner, launching self-serve GrabAds to enable easy and affordable options for our partners to boost their sales, and leading the regional effort across multiple countries to bring our merchant-partners onboard in a productive manner.
Senior Content Development Specialist
In my role, I am responsible for Grab Indonesia's Help Centre articles. I provide information and solutions to troubleshoot any issues our passengers, merchant- and driver-partners might have. I also deal with customer queries and remedy any specific issues end users might be experiencing. Dealing with people when they’re frustrated can be tricky – but I think customer service is the best place to learn about humanity and empathy and widen your perspective. It teaches you how to listen and understand people to find solutions – and that's why I love my job.
Assistant Manager - Growth & Strategy, GrabMart
If I could sum up life at Grab, it would be: flexible, evolutionary and life-changing. This is the place to live your life and learn the lessons that come with that – both inside and outside of work. Grab has evolved but it’s still like a start-up because we're learning something new every day.