Hong Khai Loh
Lead Marketplace S&P
"To succeed in Operations at Grab, we must immerse ourselves in the markets so that we can experience the painpoints of our consumers and partners. For example, the traffic in Bangkok and Jakarta makes our driver-partners value a job not just based on the travel distance but how long the trip will take in traffic. This consideration plays a big part on how we design the pricing scheme for different services in the region. Only by sitting in the traffic yourselves can you feel the pain of our partners and empathise with them."
Team Lead, Strategic Engagement
"We have so many different strengths within the team, some more strategic and others more technical. Amazing results are achieved when the perfect mix of talent and skills work together."
Acting Team Lead, Regional GfB
"The Sales team at Grab is exciting and constantly evolving. Since we work with many companies in different industries, cross-divisional teamwork is crucial, and it's great to have supportive colleagues who are always there to help. We call this the OneGrab approach."
Regional Head of Operations, Merchants
"Some of the exciting work I've done include launching GrabKitchen, which allows merchants to expand in a hassle-free manner, launching self-serve GrabAds to enable easy and affordable options for our partners to boost their sales, and leading the regional effort across multiple countries to bring our merchant-partners onboard in a productive manner."