Senior Product Designer, Payments
Get to Know the Team
GrabFin is building the fintech services of tomorrow for the people of Southeast Asia. Today, more than 6 in 10 Southeast Asians are unbanked or underbanked and GrabFin aims to change that by empowering everyone with simple, transparent, and flexible financial products and payment experiences.
The Payments team at Grab is dedicated to crafting a seamless and unified payment journey for all users - whether online or offline. We are a dynamic, cross-functional team focused on delivering, high-quality experiences that meet user needs. By understanding our users, we design solutions that not only enhance usability but also drive meaningful growth.
Get to Know the Role
As a Senior Product Designer on the Payments team, you will own Product Design outcomes, practice and quality for a cross-functional Problem Space Team, with influence on adjacent teams. You will work in a highly collaborative fashion, exploring the needs of our users and creating impactful solutions for the business.
You will directly report to the Senior Design Manager, Payments and be based onsite at Grab One North office.
The Critical Tasks You Will Perform
- Own Product Design outcomes in a problem space team, effectively and engaging in with the team and their stakeholders; with growing influence on adjacent teams.
- Ensure we design the right experiences - aligning stakeholders to achieve balanced business-driving user-centeredness.
- Effectively explain rationales, insights, processes and standards in a compelling and engaging manner to stakeholders.
- Own team discovery discussions, workshops and problem exploration activities, facilitating collaboration and idea generation within the team.
- Own solution discovery and delivery in your problem space team.
- Apply design-thinking frameworks and user-centered principles to guide the team in exploring the problem space.
- Design impactful new product experiences and features; creating end-to-end flows for complex user experiences.
- Demonstrate consistent, engaging, impactful interaction design by the application of human factors and HCI to complex problems.
- Contribute to the design system by owning and documenting new components and/or enhancements to existing components.
- Leverage prototyping to ensure delivery of seamless and delightful experiences.
What Essential Skills You Will Need
- 4+ years of experience, with a portfolio demonstrating design process, shipped work, and influence.
- Experience working on cross-functional product teams.
- Strong fundamentals in interaction and visual design craft and practice.
- Experience coaching others in interaction design, visual design, or prototyping.
- Proficiency in mobile and front-end web standards, development, and tools like Figma, Protopie, After Effects. Experience in Service Design, User Research, Front-end Development, Accessible Design, or Design Systems is advantageous.
- Stay updated with the latest advancements and experimenting with new approaches to enhance design outcomes.
- Provide a portfolio of your recent design work in English, showcasing your contribution and the impact of your projects. We recommend you provide clear context, outline your end-to-end workflow, and demonstrate how you go from problem discovery to launch.
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For At Grab
We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
View our location
Nestled in the vibrant heart of Singapore is Grab's Global HQ! Take a tour of our office here, meet some of our teams and find out what it’s like to work in this vibrant cosmopolitan.
Meet the UX and Design team
Our mission is to create world-class, user-centric experiences that empower and connect consumers from all walks of life with everyday entrepreneurs across the region. We collaborate with teams across the business to cook up cool solutions and experiences for our users.
My Grab journey has involved steady growth across various roles and a beneficial mentorship programme that clarified my path as an individual contributor. I’ve experienced a smooth internal transfer, shifting from Marketplace to Design System in 2020, and recently joined the Integrity team. My Grab journey has been kind and empowering. I am privileged and proud to be contributing back to the communities I grew up in and care about, and be a part of our mission to drive Southeast Asia forward.
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At Grab, you learn to listen to people and the more you listen, the more creative you will be. We want to make our work the best and make it cool. But, to do that we have to be comfortable, open and listen to each other. Working here has switched my perspective completely – my work is no longer just about me, it’s about everyone. It’s about the people that we serve, and building those relationships.
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The Application Process
What can you expect when you apply for a role at Grab? Here’s what our hiring process looks like.
Step 1: Apply.
We have a range of open roles from Marketing to Engineering and everything in between. Find the one that’s best for you and show us why you’re our next teammate.
Step 2: Getting to know you.
Next, you’ll have a video or phone interview with one of our recruiters to chat about you, the role, and your past work experiences.
Step 3: Testing, testing… 123.
Some roles might require assessments and/or a technical competency interview. For other roles, there might be an additional interview – speak with your recruiter for application details.
Step 4: Is it a culture match?
Finally, we’ll find out how we fit together, if your career vision aligns with our mission, how you embody the 4 H's, and your working style and personality.
